Detailed Policy for requesting AL and SL
Guidelines for Leave Policy
- Leave may not be claimed as a matter of right. Any kind of leave can be granted or refused depending upon the business demands. Leave of absence from work without proper approval will call for disciplinary action. Leave meaning is to go away for something for a short period of time.
- All leaves should be requested on email before proceeding on leave. In case of emergency when leave cannot be requested in advance, a message on teams to the immediate reporting manager should be done and it must be regularized by email within 2 days of resuming duty.
- An employee shall not proceed on leave until leave has been approved by reporting manager.
- Leaving without approval will be considered as leave without pay and may result in disciplinary action.
- You are expected to check with your local co-AM before requesting any leave. Two AM from the same office are not to be on leave at the same time unless approved by your direct supervisor. If two co-AMs have booked leave at the time and did not received approval from your direct supervisor, it will result in a refusal or an unpaid leave for the AM who has booked leave last.
AM co-workers
Each Account Managers will be allocated a local AM co-worker or buddy. By default, it will always be an Account Manager located in the same physical office as yours. If you are either working remotely or alone in a particular location, please check with your direct supervisor who will be assigned as your co-AM.
Guidelines for co-AM Policy
- You will be responsible for handling all business from your co-AM designated client during his/her absence/leave.
- You will be responsible for maintaining a good understanding and knowledge of your co-AM client’s expectations and requirements at any given time.
- You are legally contracted to Andovar not to clients, therefore no favoritism towards your own clients will be tolerated. All clients must be treated with the same enthusiasm and urgency.
- Quotes team members will not be assisting with those clients unless authorization has been granted by your direct supervisor in case of heavy workload.
- Prior to leave, any handoff and/or knowledge transfer will need to be documented via email to your co-AM with your supervisor in CC.
- Unless expressly stated otherwise by client, no request shall be left unanswered until your co-AM comes back.
Staff should be aware that a failure to comply with the policy, including any arrangements which are put in place under it, will be investigated and may lead to disciplinary action being taken.